We really hope you are happy with all your Nook purchases, however in the event that you may need to return your product here is a simple guide to make the process a little easier:
FAULTY ITEM - To resolve please contact Nook at firstname.lastname@example.org and we will forward a returns form to you for completion.
UNWANTED GOODS - All unwanted goods must be returned in the same condition in which they were posted from Nook originally, complete with original packaging, components and accessories within 7 days from the date on which you received them. You shall be refunded for that product less the cost of the original delivery charge. You shall be responsible for paying for the return of the goods.
RETURNS ADDRESS - Nook, Loman Street, Trim, Co. Meath, Ireland, C15 WF95
In your own interest it is advisable to return goods by registered post. The goods shall remain your responsibility until they have been received by Nook.
Please note these terms do not affect your Statutory rights.